Jubilee Hall Clubs (JHC) is a charitable sports trust based in London, helping to promote health and wellbeing within local communities. This mission is carried out by providing concessions to the unemployed, students, OAPS etc. and by working with a range of strategic partners to deliver community programmes to a wide variety of target groups.
The Business Requirement
One of JHC's core values, as an organisation, is delivering what it promises to its staff and a priority is therefore to listen to its employees' in order to understand their attitudes and opinions. A recent strategic initiative required the strengthening of a particular behaviour across all employees and it was decided that, before any activities took place, a survey would be conducted to provide a baseline measure in order that the degree of subsequent improvement could be measured.
Due to the sensitive nature of an employee survey, complete confidentiality and anonymity were mandatory and JHC decided that it was important to use an online survey conducted by an independent organisation. By providing strong levels of confidentiality and anonymity JHC believed they would achieve higher response rates and increase the level of employee engagement.
JHC came to Sigmer Technologies with the requirement of producing and executing a robust, reliable and secure employee survey which would be accessible for all staff, looked professional and would give people an opportunity to communicate their thoughts, attitudes and ideas that could not be gathered using normal line-management processes.
The Sigmer Solution
Sigmer's Managed Survey Service was a perfect solution for JHC's requirements and an online survey was rapidly created that was easy to navigate through and branded to JHC's requirements. The attractive and sophisticated survey helped to demonstrate to staff JHC's commitment to the survey project.
To ensure freedom of communication for the employee, Sigmer enabled the 'Save and Return' functionality to allow employees to take their time in their responses and sent links to the survey via personal and work email addresses in order to allow easy access. Sigmer also provided a unique roll-over 'Tips' feature in order for the questions to be explained further to help with any definitions or expand on the statements.
The Result
The survey was a considerable success and JHC achieved a high response rate which enabled them to create an accurate picture of their employee's attitudes and opinions of the organisation. As a result, JHC will be holding discussions as a whole company regarding the findings and to discuss further areas for improvements over the next year.
Yinka Opaneye, HR Generalist, Jubilee Hall Clubs:
“Sigmer was friendly and highly efficient. Rather than constantly telling me what wasn't possible, there was real collaboration."
